Building Management Effectiveness

Duration 2 Days

Programme Objective

To develop the advanced communication skills that help managers build and maintain effective working relationships

Learning Outcomes

A thorough grounding in relevant communication and interpersonal skills, and will also act as a refresher and an opportunity for fine-tuning the skills of more experienced managers

Programme Outline

The manager as communicator

  • an overview of core skills for effective staff managers
  • how can we create a climate for strong communication and collaboration
  • practising the skills of listening, reflecting and checking
  • asking good questions and clarifying issues
  • confidence in summarising and agreeing outcomes

Facilitation skills for managers

  • what do we mean by facilitation? and as opposed to what?
  • the styles of facilitation and how they can enable staff development
  • practising the skills of developmental coaching
  • facilitating positive discussions with individuals and in groups
  • confident positive feedback skills
  • the art of constructive challenge
  • working creatively with tensions and difficulties

Managing effective relationships

  • positive mediation skills for conflict situations
  • resolving issues and establishing action plans
  • overcoming barriers to communication and change
  • developing an influential personal style

Programme Methodology

The style of the course is practical and participative, with brief presentations, discussions and problem-solving sessions, active exercises and skills practice. Some course documentation will be pre-prepared, and some will be developed in the group as we explore examples and generate our own ideas about best management practice.

 

Target Audience

Managers and supervisors with responsibility for staff

Duration

2 days, plus follow-up meeting to be arranged with group

Number of Participants

15