• 5th October 2017 - 6th October 2017
    9:30 am - 6:30 pm

“Increase sales & build customer relationships over the telephone” 1 Day Course Programme Objective A practical and interactive one to two day workshop, the course is designed for all sales staff who take incoming sales calls and customer enquiries as well as making outgoing calls for new business. Who Should Attend: A practical and interactive (more…)


  • 9th October 2017 - 13th October 2017
    9:30 am - 5:30 pm

9th – 13th Oct, 2017 5 days Course Duration: 5 days – APMG Accreditation Programme Overview: PRINCE2® (Projects IN a Controlled Environment) is a leading edge approach to managing projects. With the launch of PRINCE2® also came its recognition as the de facto standard for managing projects, not just in the IT/IS environment, but for projects (more…)


  • 12th October 2017
    9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)


  • 18th October 2017 - 1st November 2017
    9:30 am - 4:00 pm

4 day training course on 18th 19th & 25th Oct 2017 1st Nov QQI Level 6 – Training Delivery and Evaluation Component Award (6N3326) Duration: 4 days Introduction The IITD Certificate in Training Delivery & Evaluation programme is specifically designed to enable participants to develop the necessary knowledge, skills and confidence to deliver and evaluate (more…)


  • 20th October 2017
    9:30 am - 5:00 pm

A One Day Training Course Programme Objective Improve Your Interviewing and Selection Skills using Proven Competency Based Interviewing and Selection Techniques Achieve interview results superior 60% better than a traditional interview. Learning Outcomes An important part of your role as a manager is hiring people. Critically important to your success as a manager is your (more…)


  • 24th October 2017 - 25th October 2017
    9:30 am - 5:00 pm

Duration 2 Days -24th & 25th OCT 2017 Programme Objective To learn practical tools and techniques to lead, inspire and motivate yourself and those who work with you to achieve their potential. Learning Outcomes At the end of the workshop the participants will be able to: Outline a number of key techniques for leading effectively (more…)


  • 25th October 2017 - 15th November 2017
    9:30 am - 4:00 pm

Duration 3 days on: 25th Oct & 8th & 15th Nov: 3 days Programme Objective To equip current & future Team Leaders/People Managers with the essential skills to manage their teams. Learning Outcomes To build an understanding of the role of a manager To improve people & process management skills To improve interpersonal and personal (more…)


  • 6th November 2017
    9:30 am - 5:00 pm

  A One Day Training Course Programme Objective This course is ideal for all business professionals who are required to present ideas in writing and wish to sharpen their business writing skills. The course covers: how to get the purpose of your message across, layout, grammar, punctuation, email etiquette, and writing agendas and minutes of (more…)