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  • 15th October 2019 - 5th November 2019
    9:30 am - 5:00 pm

4 day training course on 15th 22nd & 29th Oct  & 5th Nov 2019 QQI Level 6 – Training Delivery and Evaluation Component Award (6N3326) Duration: 4 days Introduction The IITD Certificate in Training Delivery & Evaluation programme is specifically designed to enable participants to develop the necessary knowledge, skills and confidence to deliver and (more…)

  • 16th October 2019 - 30th October 2019
    9:30 am - 3:30 pm

Duration 3 days Programme Objective To equip current & future Team Leaders/People Managers with the essential skills to manage their teams. Learning Outcomes To build an understanding of the role of a manager To improve people & process management skills To improve interpersonal and personal effectiveness Programme Outline Day 1 Introductions, objectives, expectations and concerns (more…)

  • 17th October 2019
    9:30 am - 5:00 pm

A One Day Training Course Programme Objective The objective of the programme is to provide participants with an understanding of the true causes of stress and to equip them with practical directions and techniques to eliminate stress from all aspects of their daily life. Learning Outcomes Having completed this programme, participants will have: an increased (more…)

  • 7th November 2019 - 8th November 2019
    9:30 am - 5:00 pm

Duration 2 Days -6th & 7th June 2019 Programme Objective To learn practical tools and techniques to lead, inspire and motivate yourself and those who work with you to achieve their potential. Learning Outcomes At the end of the workshop the participants will be able to: Outline a number of key techniques for leading effectively (more…)

  • 14th November 2019
    9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)