• 2nd October 2019
    9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)


  • 3rd October 2019
    9:30 am - 5:00 pm

  A One Day Training Course Programme Objective This course is ideal for all business professionals who are required to present ideas in writing and wish to sharpen their business writing skills. The course covers: how to get the purpose of your message across, layout, grammar, punctuation, email etiquette, and writing agendas and minutes of (more…)


  • 10th October 2019
    9:30 am - 5:00 pm

A One Day Training Course Programme Objective Improve Your Interviewing and Selection Skills using Proven Competency Based Interviewing and Selection Techniques Achieve interview results superior 60% better than a traditional interview. Learning Outcomes An important part of your role as a manager is hiring people. Critically important to your success as a manager is your (more…)


  • 15th October 2019 - 5th November 2019
    9:30 am - 5:00 pm

4 day training course on 15th 22nd & 29th Oct  & 5th Nov 2019 QQI Level 6 – Training Delivery and Evaluation Component Award (6N3326) Duration: 4 days Introduction The IITD Certificate in Training Delivery & Evaluation programme is specifically designed to enable participants to develop the necessary knowledge, skills and confidence to deliver and (more…)


  • 16th October 2019 - 30th October 2019
    9:30 am - 3:30 pm

Duration 3 days Programme Objective To equip current & future Team Leaders/People Managers with the essential skills to manage their teams. Learning Outcomes To build an understanding of the role of a manager To improve people & process management skills To improve interpersonal and personal effectiveness Programme Outline Day 1 Introductions, objectives, expectations and concerns (more…)


  • 17th October 2019
    9:30 am - 5:00 pm

A One Day Training Course Programme Objective The objective of the programme is to provide participants with an understanding of the true causes of stress and to equip them with practical directions and techniques to eliminate stress from all aspects of their daily life. Learning Outcomes Having completed this programme, participants will have: an increased (more…)


  • 17th October 2019
    9:30 am - 5:00 pm

A One Day Training Course Programme Objective The objective of the programme is to provide participants with an understanding of the true causes of stress and to equip them with practical directions and techniques to eliminate stress from all aspects of their daily life. Learning Outcomes Having completed this programme, participants will have: an increased (more…)