Customer Service Programme

1 Day Course

This programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer service.

Course Content

  • Understanding the benefits to an organization of quality customer care.
  • Being able to handle a sales enquiry professionally.
  • Learn how to deal with difficult or irate customers professionally.
  • The importance of creating a good first impression over the phone.
  • Communicate effectively by listening and questioning correctly.
  • Keeping the customers informed and minimising future complaints.
  • Phrases and habits to avoid that result in poor customer relations.
  • How to present yourself as a positive and helpful individual.
  • How to interact professionally with other depts in your organisation.