People Management Programme

3 Day Course

Programme Objective

To equip current & future Team Leaders/People Managers with the essential skills to manage their teams.

Learning Outcomes

  • To build an understanding of the role of a manager
  • To improve people & process management skills
  • To improve interpersonal and personal effectiveness

Programme Outline
Day 1

  • Introductions, objectives, expectations and concerns
  • Leadership attributes and styles
  • Managing the change process
  • Interpersonal communication skills, behavioural analysis, assertiveness

Day 2

  • Running team meetings
  • Feedback skills
  • Coaching skills
  • Personal Development Planning

Day 3

  • Conflict resolution skills
  • Personal effectiveness – time management & delegation
  • Basic HR policies
  • Personal reflection and action plans.

Programme Methodology

Pre-work, Facilitator input, Group discussion, Group exercises, Case studies, Customised role-plays and scenarios, Questionnaires – behavioural analysis, Quiz, Video, Coaching and feedback – facilitator and peer.


Target Audience

Junior managers, supervisors, team leaders, those who have people management responsibilities and those who are about to move into a management role.


3 consecutive days

Number of Participants

Ten per session with one facilitator.